Below are some of our frequently asked questions and their respective answers. Have a question not listed here? Ask it below in the comment box.
1. Do I have to use the web to access GMail? No, Several email clients are supported by GMail such as:
Microsoft Outlook 2007, 2003, or Express®
Apple Mail 3.0
Microsoft Windows Mail®
However, the I.T. department will only support the most popular email clients. Now, this is just a starting point.... So if you have a client you would like us to consider supporting, just let us know by filling out the contact us button.
2. So on GMail, can GMail use Outlook to access and compare calendars? Will the outlook client have full functionality? Google Apps Sync for Microsoft Outlook®, you can manage any or all of your Google Apps calendars from Outlook, including your primary calendar, calendars you create, and calendars other people have shared. Just select the calendars you want to synchronize with Outlook, and these calendars display in the Calendar Navigation Pane.
For More Information: http://mail.google.com/support/a/google.com/bin/topic.py?topic=23333
3. Can I get eMail on my cell-phone? Absolutely! GMail supports many different types of mobile devices. A few of the more popular devices are:
• Android • Blackberry • iPhone, iPad, or iPod touch • Palm WebOS • Windows Mobile 6 • Windows Mobile 5
4. Will I have to change my eMail address? No, I.T. will be migrating over your current email address as well as your @(campus).tstc.edu address.
5. Is there a way to setup Electronic Signature? Yes, there is a way. WE will upload the instructions to the Geek's Website at http://geeks.tstc.edu under the download tab.
6. Will there be an application like GroupWise Guardian to protect us from spam? Yes, it's called Postini. Postini is a product of Google and is our new spam filter. All Staff and Faculty Email accounts are subscribed through Postini for an additional layer of security and filtering to their email messages. Postini receives all mail addressed to @tstc.edu and scans it for viruses. For the faculty and staff accounts, it also checks for spam content.
Postini will send you a Quarantine Summary very morning. This is a list of messages that Postini did not deliver to your inbox because they met the spam criteria defined for our domain. In case one of the messages is incorrectly tagged as spam, you can click on the Deliver link in front of the message. This message will be delivered to your Inbox. Google will still apply it’s spam filter to the message and if the content meets the criteria it can still end up in your Spam folder.
7. How can we make the Spam filter in Google more effective? Google’s spam filter can learn the user’s preferences for messages. If you find a message in your Inbox that is spam, check the box next to the message and click on ‘Report Spam’. This moves the message to the Spam folder and any future such messages will also be tagged as Spam. If you find a message is your Spam folder which is not spam, check the box next to the message and click on ‘Not Spam’. This moves the message to your Inbox.
8. Will we continue to have Campuswide eMail ability? Yes, just as in GroupWise. There will be a campus wide distribution list for each campus.
9. Will we be able to setup status tracking where we will not see when e-mail was opened, deleted or received? GMail doesn't have exactly the same type of functionality. It does have the ability to get a receipt once the email has been read.
10. Will Google calendar be able to be viewed all on one screen, such as the tasks, notes and appointments? GMail calendar can be viewed on one screen. It also can be embedded. If you are looking for a client type interface, such as Outlook or Groupwise, Outlook can be used as a desktop client. For sending and receiving emails and local calendar management.